1 How to place an order?

To place an order, follow these steps:

1. Browse our catalog and select the products you wish to purchase.
2. Click "Add to Cart" for each item.
3. Once you have made your selections, click the shopping cart icon at the top right of the page.
4. Review your order and click "Proceed to Checkout".
5. Fill in your delivery information and choose your payment method.
6. Confirm your order and you will receive a confirmation email.

2 What payment methods do you accept?

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfer
• Cash on delivery (depending on geographical areas)

3 What are the delivery times?

Delivery times vary depending on your location:

• Metropolitan France: 3 to 5 working days
• Overseas Departments/Territories: 14 to 21 days
• Europe: 5 to 10 working days
• International: 10 to 20 working days

Please note that these deadlines may be affected by external factors such as weather conditions or customs delays.

4 How to track my order?

Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can use this number to track the progress of your delivery in real time.

5 I haven't received an order confirmation email. Is this normal?

An email is sent to you as soon as the order is validated, and a second one when it is shipped. If you haven't received anything, check your spam folder, they are most likely there. Don't forget to double-check which email address you used to place the order!

6 What is your return policy?

We accept returns under the following conditions:

• Time limit: You have 14 days from the receipt of your order to return a product.
• Product condition: Items must be unused, in their original packaging, and in perfect condition.
• Process: Contact our customer service to initiate a return. You will then receive the necessary instructions.

Return shipping costs are the responsibility of the buyer, except in the case of a defective product or an error on our part. Please note, we do not accept returns and exchanges for personalized products.

7 Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible. Once the order has been shipped, it will no longer be possible to modify or cancel it. In this case, you will need to follow our return procedure after receipt. Please note, we do not accept returns and exchanges for personalized products.

8 My personal information is incomplete or incorrect, how can I modify it?

Please contact us as soon as possible with your order number and the modifications to be made (name, postal address, phone number) so that we can ensure your order is sent.

9 Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter to be notified in advance of special offers, promo codes, and flash sales.

10 How to contact customer service?

You can contact us in several ways:

• Email: contact@mon-panneau-de-rando.fr
• Phone: +33 6 83 06 73 61 (Monday to Friday, 9 am to 6 pm)
• Online form: Fill out our contact form available on the "Contact Us" page

We strive to respond to all inquiries within 24 hours.

11 Are your products guaranteed?

Yes, all our products are covered by a 12-month warranty against any manufacturing defect. In case of a problem, please contact our customer service with your order number and a description of the defect.

12 Do you offer gift cards?

Yes, we offer gift cards available in different values. You can purchase them directly on our website and send them by email or mail to your loved ones.

We hope this section has answered your questions. For any other inquiries, our team is available to assist you.